University Bookstore @ Stony Brook - spring 2002
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Bookstore Policy

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Textbook Refund/Exchange Policy

FULL REFUND , IF RETURNED WITHIN THE FIRST WEEK OF CLASS, in your original form of payment with a receipt.

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  •  With a proof of schedule change, a full refund will be given in your original form of payment with a receipt during the first 30 days of classes.
  • No refunds given on textbooks without a receipt.
  • No refunds given on custom course materials, outlines, or study guides.
  • Textbooks must be in original condition.
  • All medical and specialty reference book refunds will be given in your original form of payment with a receipt within three days of purchase.

All Other Merchandise

FULL REFUND in your original form of payment with a receipt.

  • With a receipt, unopened software may be exchanged or refunded. (Opened software may be exchanged for the identical item only.)
  • No refunds given on magazines or prepaid phone cards.
  • Without a receipt , a merchandise credit will be issued at the current selling price.
  • Cash back on merchandise credits will not exceed $5
  • All merchandise must be in original condition.


Price Matching Program
If a customer has proof that a competitor is selling a textbook for less than us, we'll match that price. (Low price match is only valid if the competitor is a brick-and-mortar store in the area.) Please stop in to the Bookstore for further details.

 

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